Returns Information

Returns Information For Purchases Made On Our Website

We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, unopened/unworn and in perfect condition. Please contact us via email at shop@razmatazz.co.uk to notify us that you wish to return an item including your name and order number.

Damaged or Faulty Goods

If your item is damaged, faulty or incorrect, please contact us at shop@razmatazz.co.uk and let us know what’s happened. We’ll then let you know what to do to resolve the issue. Please provide the order number and details regarding nature of the issue. 

For all returns, please package the item securely and obtain proof of postage as we cannot be held responsible for items damaged or lost in the post.
 

Razmatazz - Geek Merchandise will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable. Customers are required to initially meet postage cost and refunds will be issued once we have received goods back in our possession. 

In regards to Funko Pop! Figures. The cardboard packaging on Pop's is a little flimsy, so on occasion there may be minor bends and corner knocks to the box. These are exactly as we have received them from Funko and unfortunately we are unable to accept returns or offer discount for minor outer box damage, as the item itself is not damaged. We are also not responsible for how these mass produced items are painted and as these have passed Funko's quality control, we are unable to accept returns or offer discount for paint and finish imperfections. We always attempt to pick and package Pop! Figures in the best way possible.

Sending Your Order Back

You can contact a member of our team directly on 01305 777053 or by email at shop@razmatazz.couk
Please contact us as soon as possible to inform us of your wish to return an order.
Securely package the goods so they will not be damaged during transit and obtain proof of postage as we cannot be held responsible for items damaged or lost in the post

This Policy only applies to purchases made on our website and is different to purchases made in our store in Weymouth

Returns Information For Purchases Made In Person In Our Weymouth Store.

Returns & Exchanges Policy 

Your legal rights: When you buy goods from Razmatazz in store, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods have been sold as faulty or misdescribed.

For faulty items and products, we'll happily replace it first, if we are unable to replace it or provide a suitable alternative a refund will be provided.

For all faulty items we require proof of purchase such as a store receipt or bank statement. 

We as a business can ask a customer to prove an item was faulty when they bought it, if they ask for a repair or replacement after 6 months. General wear and tear isn't included or a reason for a product being faulty

As a business we do not offer refunds for the following:

• No longer want an item (for example because it’s the wrong size or colour)
• Unwanted gift/present
• Customer knew an item was faulty when they bought it
• Damaged an item by trying to repair it themselves or getting someone else to do it (though you may still have the right to a repair, replacement or partial refund)

We however happy to offer an exchange provided its within 28 days of purchase, in a resalable condition with all original packaging and you have proof of purchase (either a till receipt or bank statement)

None of this affects your consumer rights.