How long does an order take to process?
Once an order has been placed it can take up to 48 hours for it to process and ship
What payment methods do you take?
Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro. You can also pay using Paypal and Klarna.
How much will my delivery cost?
Delivery is charged at £3.95 for all orders. We sometimes run promotions with free delivery weekends so sign up to our newsletters to be notified of them.
When can I expect my order to arrive?
Delivery usually take 2-3 days. Please be aware that, in the UK, we have to allow 21 days for items shipping by Royal Mail before we can investigate the non-arrival of an item.
I want to cancel my order, how can I do this?
If you order has not been shipped yet please contact email@example.com to cancel your order
What is your returns policy?
We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, unopened/unworn and in perfect condition. To initiate a return, please email us at firstname.lastname@example.org
All return costs are to be paid by the buyer.
My item has arrived and it's damaged or faulty, what can I do?
If your item is damaged, faulty or incorrect, please contact us at email@example.com and let us know what’s happened. We’ll then let you know what to do to resolve the issue. Please provide the order number and details regarding nature of the issue.
For all returns, please package the item securely and obtain proof of postage as we cannot be held responsible for items damaged or lost in the post.
Razmatazz - Geek Merchandise will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.
Please note, the item(s) must be returned to us for this to be processed.
The quickest and easiest way to get in contact with us is via email at firstname.lastname@example.org but please note are working hours 10:00 - 17:00 Monday - Saturday. We don't reply to emails outside of these hours so please bare that in mind.